You need to be willing to commit time and energy. Committing to the time means agreeing to be there for the entire time outlined in your acceptance letter. Punctuality is extremely important to the smooth flowing of our events. Generally you will need to be at the venue 2-3 hours prior to the commencement of the event and anywhere from 1-2 hours after the completion of the program . Please note if you are not available for the entire duration of the event, your acceptance will be at the discretion of the Crew Manager. If you can no longer crew at an event (after confirming your availability) you must inform us via email at least 72 hours prior to the event. If you fail to do so, we will make note of this in our records and this will affect your opportunity to crew future events.

For some events, crew applicants must apply via a Crew Application Form online. Please see your Events Calendar for all application forms. The selection process is via the web and you will be contacted via email if you are successful. Other events we only need you to email us your full details. We will let you know which events you need to apply for and which ones you do not.

Crewing is on a voluntary basis and transport, accommodation, and other expenses are your own responsibility.

By donating your time and energy as a crew member you get a behind-the-scenes view of how a world-class event unfolds.

Each person is assigned a role and becomes part of a smaller team. Each team has a Team Leader or Trainer assigned to it. For all Tony Robbins events , the crew team is managed by a crew manager from Tony’s company, Robbins Research Institute.

Your contribution/crew area will depend on what we know of you and whether you have been on one of our teams before. Largely you will be contributing in some very meaningful (although sometimes it may seem small to you) way to the success of the event.

Tasks are required to be carried out outside the room while the event is running. Should this be a concern for you, we suggest you consider participating in the program as a delegate rather than a crew member. Training - Some positions require a little formal training, whilst others have greater requirements. Training and guidance will occur onsite at events in relation to roles given.

We want to ensure that each crew member has a fun and worthwhile crewing experience. Some people help staff on our programs just to find out how it is done. Others come for the “team work” experience. Most want to help the Tony Robbins and Harv Eker campaign to change lives of others for the better. For each person it is different.

For all of the Tony Robbins events; Unleash The Power Within, Date With Destiny, and Business Mastery, you must be a past graduate of the event for which you want to crew.

For all other events, you do not need to be a graduate, the only criteria is you are enthusiastic, willing and want to be a part of the crew team.

As mentioned above, this depends on the criteria of the event, some events require all crew to be a past graduate , while other events this is not a criteria.

You will be given this information once you have been confirmed on the crew team for an event. At some events you will be provided with a crew-t-shirt.

You can join our Crew dedicated Facebook Page where you can not only interact with other crew member but also get updated information on upcoming events delivered to your newsfeed.

Personal information collected and held by us may include the following:

• name, postal and email address
• date of birth
• contact details including telephone numbers (landline and mobile)
• gender
• occupation and employment details
• images or sounds of you attending our events or enjoying our services and products. We may make videos, take photographs or make audio recordings of our events, services and products which may include you.

We will collect this information from you directly where it is reasonable and practicable to do so.
We may collect personal information directly from you when you:

• provide information to us in any way (including by completing a form, disclosing information over the phone, registering for an event or providing us with a business card)
• visit our website
• acquire goods from us or use our services (including via our website)
• request information about us, our products or our services
• provide feedback
• fill in a form on our website; or
• where we are required or authorised by law to do so.

We collect personal information primarily to record appropriate details for any service or order you have placed with us, and also that we may:

• administer our customer relationships
• provide you with information, products or services you have requested
• acquire goods from us or use our services (including via our website)
• request information about us, our products or our services
• provide feedback
• fill in a form on our website; or
• where we are required or authorised by law to do so.

You consent to us using your personal information in those ways and for sending you information about our products, services and special offers, as well as the products and services of our affiliates and third parties, now and in the future. You also consent to us sending you the information by direct mail, telemarketing, email, SMS and MMS messages.

As mentioned above, we may make videos, take photographs or make audio recordings of our events, services and products which may include your image or voice. You consent to being included in those videos, photographs and audio recordings.

Your personal information may be disclosed, transferred, stored, processed or used in the United States of America (USA), Singapore, United Kingdom (UK), Philippines and Malaysia by us or by our third party service providers. This may happen when you use our website, when we outsource certain activities overseas or if transactions, information, services or products have an overseas connection. You consent to the collection, use, storage, and processing of your personal information in an overseas country.

You have a right under the Privacy Act 1988 (Cth) (Privacy Act) to request access and seek correction to your personal information. You may do so by contacting us using the contact details above. In ordinary circumstances we will give you full access to your personal information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.

We are committed to maintaining the security and confidentiality of the data you provide us and we will take all reasonable precautions to protect your personal information with the aid of our stringent security procedures and the latest technology. Any personal information you provide to us will be collected and held by us or on our behalf. Access to and use of personal information within Success Resources Australia is appropriately limited to prevent misuse or unlawful disclosure of the information.

If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them.

Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.

We will not otherwise disclose your personal information unless the disclosure:

• is in accordance with this Privacy Policy or any agreement you enter into with us
• is required by law
• is authorised by law; or
• is made with your consent.

We aim to ensure that your personal information is accurate, complete and up to date. To assist us in this, you need to provide true, accurate, current and complete information about yourself as requested, and properly update the information to us to keep it true, accurate, current and complete.

Please contact us if you believe that the information is inaccurate or incomplete, and we will use all reasonable effort to correct the information.

If we do not believe the information to be incorrect, we will take reasonable steps to add a statement to the information to the effect that you believe the information is not accurate, complete or up-to-date.

A 'cookie' is a packet of information placed on a user's computer by a website for record keeping purposes. Cookies are generally used on our website (www.success-resources.com.au) for the following purposes:

• Monitoring website traffic - we use tracking companies and software to gather information about how people are using our website, this information includes time of visit, pages visited, and some system information about the type of computer you are using. We use this information to enhance the content and services offered on our website.
• Manage advertising - we use advertising companies to deliver parts of our online advertising. When you see one of our ads on a third party website, cookies are sometimes used to collect information about what pages you visit and the type of software you are using.

Cookies may also be used for other purposes on our website but in each case none of the information collected can be used to personally identify you.

You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites then you may not be able to gain access to all of the content and facilities in those websites.

If you are concerned that the way in which we have dealt with your personal information involves a potential breach of the Privacy Act, you may contact us using the details above, providing us with details in writing of your complaint. We will investigate such a complaint promptly and will contact you for further information if required. If you feel that we have not satisfactorily addressed your complaint, you may also make a complaint to the office of the Australian Information Commissioner by visiting www.oaic.gov.au or by writing to GPO Box 5218 Sydney NSW 2001 or GPO Box 2999 Canberra ACT 2601.

All complaints should be made in writing detailing relevant information pertaining to the complaint and the parties involved in the alleged breach.

If you would like more information about how we handle your personal information, please contact us using the details below:

Email: privacy.au@srglobal.com
Phone: 1800 244 388
Customer Relations
PO Box 594, Australia Post, PYRMONT LPO
PYRMONT, NSW 2009
Australia